pjoko Privacy Policy

1. Introduction

pjoko ("we", "us", "the Company") operates the online casino and sports betting platform available at pjoko.vip. We are committed to protecting the privacy and personal data of all registered players and visitors. This Privacy Policy describes how we collect, store, use, and protect information in connection with your use of the pjoko platform, including its casino games, sports betting markets, VIP loyalty programme, and all associated services.

By registering a pjoko account, making a deposit, or continuing to use pjoko.vip, you acknowledge that you have read and understood this Privacy Policy in full and consent to the data practices described herein. If you do not consent to any part of this policy, please discontinue use of the pjoko platform and contact [email protected] to request account closure.

3. How We Use Your Information

pjoko uses the personal data we collect for the following specific purposes, each of which has a legitimate basis under applicable data protection principles:

• Account creation, authentication, and ongoing account management — including verifying your identity, processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and maintaining accurate records of your betting and payment activity in compliance with our internal audit requirements.
• KYC identity verification and fraud prevention — using identity data, device data, and transaction patterns to detect and prevent fraudulent activity, money laundering, bonus abuse, and underage gambling. pjoko reserves the right to share data with financial intelligence units and law enforcement authorities where required by law.
• Customer support — using your contact details, account history, and gaming activity data to assist you when you contact pjoko support via email at [email protected], resolve disputes, and respond to regulatory or legal queries about your account.
• Personalisation and responsible gaming — analysing your gaming activity data to personalise your pjoko experience, apply relevant promotions and VIP tier rewards, and to identify patterns that may indicate problem gambling behaviour so that our responsible gaming team can take protective action where required.
• Marketing and promotions — where you have provided your consent, sending promotional communications about pjoko bonuses, new game launches, seasonal BDT promotions tied to Bangladesh events such as Eid, Pohela Boishakh, and BPL season, and VIP loyalty programme updates. You may withdraw marketing consent at any time by contacting [email protected].
• Platform security and technical operation — using technical and device data to maintain the integrity and security of pjoko.vip, detect and respond to cyberattacks or system abuse, diagnose and fix technical faults, and ensure the platform continues to perform reliably across all devices used by Bangladesh players.

5. Sharing Your Information

pjoko does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it with equivalent levels of protection:

• Payment processing partners — bKash, Nagad, Rocket, Upay, Visa, and Mastercard payment gateway operators receive the minimum data necessary to process your deposits and withdrawals securely. These partners are bound by their own data protection obligations and do not use your pjoko data for any other purpose.
• KYC and identity verification providers — licensed identity verification service providers who help pjoko confirm player identity, age, and the validity of submitted documents. These partners process identity data strictly for verification purposes under contractual data processing agreements with pjoko.
• Game technology providers — licensed third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and gaming activity data to support game performance monitoring, dispute resolution, and RNG audit processes. These providers do not receive personally identifiable registration data.
• Regulatory and legal authorities — where pjoko receives a legally valid request, order, or warrant from a relevant Bangladesh government body, financial regulator, law enforcement agency, or court, we will disclose the minimum data required to comply with that legal obligation. We will notify the affected player where permitted by law before making any such disclosure.

Outside of the categories above, pjoko will not transfer, rent, sell, or otherwise disclose your personal data to any external party without your explicit written consent. Any future change to this sharing practice will be communicated via an updated Privacy Policy published on pjoko.vip.

7. Data Retention

pjoko retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Specifically: active account data (identity, financial, gaming activity) is retained for the duration of your active pjoko account plus a minimum of five years following account closure, to comply with anti-money-laundering record-keeping obligations. Technical and device data (server logs, IP address logs) is retained for up to 12 months from the date of collection. Marketing consent records are retained until you withdraw consent, plus 12 months thereafter.

When data is no longer required for its original purpose and no legal retention obligation applies, pjoko will securely delete or permanently anonymise it so that it can no longer be linked to you as an individual. Anonymised aggregate data (e.g., statistical reports on platform usage) may be retained indefinitely for business intelligence purposes as it no longer constitutes personal data.

9. Your Privacy Rights

As a pjoko player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered account details. pjoko will respond to all verified rights requests within 30 calendar days:

• Right of Access — you may request a copy of all personal data pjoko holds about you, including your account registration data, transaction history, gaming activity records, and any KYC documents we have on file. We will provide this in a readable format within 30 days of your verified request.
• Right to Rectification — if any personal data pjoko holds about you is inaccurate or incomplete, you may request that we correct or update it. This is particularly important for contact details such as your registered mobile number used for bKash or Nagad transactions.
• Right to Erasure — in certain circumstances, you may request that pjoko delete your personal data. This right is subject to overriding legal obligations, including our duty to retain financial and identity records for anti-money-laundering compliance. Where erasure is not possible due to legal retention requirements, we will inform you of the specific retention obligation that applies.
• Right to Restrict Processing — you may request that pjoko restrict the processing of your data in specific circumstances, for example while a rectification request is being resolved or where you contest the lawfulness of our processing. During a restriction, pjoko will continue to store your data but will not actively process it beyond storage.
• Right to Object to Marketing — you may object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of a valid objection, pjoko will cease all marketing communications to you within 5 business days. This does not affect service-related communications such as account security alerts, transaction confirmations, or policy update notices.

To submit a privacy rights request, email [email protected] with the subject line "Privacy Rights Request" and include your registered username and the mobile number associated with your account. pjoko may request additional identity verification before processing your request to ensure the security of your personal data.

11. Third-Party Links

pjoko.vip may contain references to third-party payment providers such as bKash, Nagad, and Rocket whose own websites or apps you may access separately. pjoko is not responsible for the privacy practices of any third-party website or service. When you interact directly with a third-party payment app or bank portal outside of pjoko.vip, you do so under that party's own privacy policy and terms. We encourage you to review the privacy policies of any third-party services you use in connection with your pjoko account.