Responsible Gaming at pjoko
pjoko is committed to providing a safe, fair, and enjoyable experience for every Bangladesh player. Gaming should always be entertainment — never a financial burden.
Our Commitment to Responsible Gaming
At pjoko, we believe that gambling is a legitimate form of adult entertainment enjoyed by millions of people across Bangladesh and beyond. However, we also recognise that for a small number of players, gambling can become harmful. Our responsible gaming programme exists to ensure that pjoko remains a fun, controlled, and safe environment for every registered player — whether they enjoy cricket betting during BPL season, live casino table games, or slots.
pjoko's responsible gaming policy applies to all products on the platform, including sports betting, live casino, crash games, slots, and fish shooting games. We provide a range of practical tools that allow players to set their own limits, take a break when needed, or exclude themselves from the platform entirely. These tools are free to use and are available to every registered pjoko account holder at any time.
Responsible Gaming Tools
pjoko provides the following responsible gaming tools to all registered players. To activate any tool, contact our support team at [email protected] with your account details. All requests are processed within one Bangladesh Standard Time business day:
Deposit Limits
Set daily, weekly, or monthly deposit caps on your pjoko account to keep your spending within budget.
Session Time Limits
Cap the time you spend playing per session so you never lose track of how long you have been active on pjoko.
Self-Exclusion
Permanently exclude yourself from pjoko if you feel you can no longer play responsibly. This cannot be reversed once confirmed.
Cooling-Off Period
Take a temporary break from pjoko for 24 hours, 7 days, or 30 days without fully closing your account.
Activity History
Review a full log of your deposits, withdrawals, bets, and session durations at any time from your account dashboard.
Reality Checks
Receive periodic reminders showing how long you have been playing and your net balance position during that session.
Increasing a deposit limit takes effect after a 24-hour cooling-off period from the time of the request. Decreasing a deposit limit or activating any restriction takes effect immediately. These delays are intentional: they protect players from impulsive decisions made during a session.
Age Verification — 21+ Only
pjoko strictly enforces a minimum age of 21 years for all registered players. This is not a recommendation — it is a mandatory platform requirement. During the account registration process, all new players are required to confirm that they are 21 years of age or older. pjoko conducts KYC identity verification on accounts flagged by our systems or upon request during the withdrawal process, which includes confirming date of birth against a valid government-issued ID such as a Bangladesh National ID card or passport.
If our systems or support team identify that a registered player may be under 21 years of age, the account will be immediately suspended pending a full KYC review. Any funds deposited by an underage player will be returned using the same payment method used for the deposit, after deducting any winnings generated during the period of access, as underage gambling voids any associated play under pjoko's terms.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, age (above 21), or experience level. The following signs may indicate that gambling has moved from a leisure activity into something more serious. If you recognise any of these patterns in yourself or someone you know, we encourage you to take action:
- Spending more money on gambling than you originally planned or can comfortably afford, including depositing additional funds via bKash or Nagad after an initial loss to try to recover.
- Gambling with money that should be reserved for essential household expenses such as rent, food, bills, or school fees — particularly relevant for players in Dhaka, Chittagong, Sylhet, and other major Bangladesh cities where living costs are high.
- Feeling restless, irritable, or anxious when not gambling, or feeling that you need to gamble to feel normal or to relieve stress after a difficult day.
- Chasing losses — continuing to place bets or play casino games after losing with the specific intention of winning back what has been lost, leading to larger and more frequent bets over time.
- Lying to family members, friends, or colleagues about how much time or money you spend on gambling, or hiding transactions on bKash or Nagad from people close to you.
- Neglecting work, study, family responsibilities, or social activities because of time spent gambling, or feeling that gambling takes priority over other important aspects of your life.
- Repeatedly trying and failing to reduce the amount you gamble, cut back on the frequency of your sessions, or stop gambling altogether despite wanting to.
Recognising these signs in yourself is a sign of strength, not weakness. pjoko's responsible gaming team is here to help — not to judge. If any of the above applies to you, please reach out to us at [email protected] or use the self-exclusion tool to take a break immediately.
Tips for Playing Safely
The vast majority of pjoko players enjoy gambling as an entertaining pastime without any harmful effects. The following practical principles help keep gambling in its rightful place — as fun, not a financial strategy:
Set a Budget Before You Start
Decide on a fixed amount you are comfortable losing before each session — not a target to win. Use pjoko's deposit limit tool to enforce this automatically so you are never tempted to top up your balance mid-session.
Treat Gambling as Entertainment
Think of the money you spend on pjoko the same way you think about money spent at a cinema or a restaurant — it is the cost of entertainment, not an investment. Never gamble with money you cannot afford to lose.
Take Regular Breaks
Do not play for extended periods without stepping away. Use pjoko's session time limit tool to receive automatic reminders. Taking breaks helps you maintain perspective on your gaming activity and prevents the mental fatigue that leads to poor decision-making.
Keep Devices Secure from Children
If you share a mobile phone or tablet with family members, ensure your pjoko account is always logged out after use and that your login credentials are never stored in a form accessible to anyone under 21. Consider using a separate password manager for your pjoko credentials.
Self-Exclusion — When You Need a Complete Break
pjoko offers permanent self-exclusion for players who feel they can no longer engage with the platform in a healthy and controlled way. Self-exclusion is a serious step, and pjoko treats all self-exclusion requests with the highest priority. Once a self-exclusion has been confirmed, the following apply: your pjoko account will be permanently closed; you will be unable to register a new account using the same personal details, mobile number, or payment method; any remaining balance in your account at the time of exclusion will be returned to your bKash, Nagad, or bank account; all promotional and marketing communications from pjoko will cease immediately.
To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered username and the mobile number linked to your account. Our team will process your request within one Bangladesh Standard Time business day and send you a confirmation once your exclusion is active. If you attempt to circumvent a self-exclusion by creating a new account, pjoko will close that account immediately upon detection.
Get Help — You Are Not Alone
If you are worried that gambling is negatively affecting your finances, relationships, work, or mental health, pjoko encourages you to reach out for support. Asking for help is the right decision, and doing so early gives you the best chance of regaining control. pjoko's responsible gaming team is available to discuss your situation confidentially and can activate any account restriction immediately upon request — including cooling-off periods and self-exclusion — with no questions asked beyond identity verification.
Email our responsible gaming team at [email protected]
All responsible gaming communications are handled with complete confidentiality. Your request will not affect your account standing unless you specifically ask to activate a restriction or exclusion. Whether you want to set a deposit limit, take a short break, or permanently close your account, pjoko's team is here to support you — at any time of day or night, Bangladesh Standard Time.
Play Smart. Stay in Control.
Have questions about our responsible gaming tools or pjoko account features? Our FAQ has quick answers — or explore the casino at your own pace, knowing pjoko has your back.
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