pjoko Frequently Asked Questions

Creating a pjoko account takes under two minutes. Visit pjoko.vip, tap pjoko Login, and follow the on-screen registration steps. You will need a valid mobile number, a working email address, and confirmation that you are 21 years of age or older. Once registered, you can make your first deposit immediately via bKash, Nagad, Rocket, or bank transfer and start playing right away.

pjoko's KYC process accepts a valid Bangladesh National ID card (NID), passport, or driver's licence. You will also need to submit a recent selfie holding the document to confirm ownership. KYC is typically triggered before your first withdrawal or when our system flags an account for routine review. Most verifications are completed within one Bangladesh Standard Time business day.

On the pjoko login screen, tap Forgot Password and enter the mobile number or email address linked to your account. A reset link or OTP will arrive within a few minutes. If the message does not arrive, check your spam folder or contact [email protected] directly — our team will verify your identity and restore access. Never share your OTP with anyone, including people claiming to be pjoko staff.

No — pjoko strictly permits one account per player. Duplicate accounts are detected through KYC cross-referencing of NID, mobile number, bKash wallet, and device fingerprint. If multiple accounts linked to the same person are found, the duplicates are permanently closed and associated bonuses voided. If you cannot access your existing account, contact [email protected] for help rather than registering again.

Email [email protected] with the subject line Account Closure Request from your registered email, including your username and linked mobile number. Our team processes closure requests within one business day and returns any remaining balance to your bKash or Nagad wallet. If you are closing the account due to a gambling concern, we recommend requesting self-exclusion instead, which provides additional safeguards.

pjoko covers all major cricket competitions relevant to Bangladesh players, including the Bangladesh Premier League (BPL), Indian Premier League (IPL), T20 World Cup, ICC One Day Internationals, and Bangladesh Tigers home and away fixtures. Betting markets include match winner, top batsman, top bowler, total runs in an innings, method of first dismissal, and live in-play betting during ongoing matches so you can place wagers as the action unfolds.

All casino games on pjoko use certified Random Number Generator (RNG) technology supplied by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe. These providers are independently audited for fair play. Slots display their Return to Player (RTP) percentage in the game information panel — most pjoko slots range from 94% to 97% RTP. Live dealer games use real dealers streamed in real time and cannot be pre-programmed.

Yes — pjoko.vip is fully optimised for mobile play on both Android and iOS. The platform runs directly in your phone's browser with no app download needed. All games, betting markets, deposits, withdrawals, and account management work on any modern smartphone. pjoko is tested on the most widely used mobile networks in Bangladesh including Grameenphone, Robi, Banglalink, and Teletalk to ensure smooth performance on local data connections.

Nine and Super Keno are both number-draw games on pjoko but with different formats. Nine is a fast-paced draw where players pick from a compact number set and results are delivered in seconds, ideal for short sessions. Super Keno is a lottery-style game where players choose up to 10 numbers from a grid of 80 — the more numbers matched, the higher the payout. Both games support BDT wagers and run 24 hours a day on pjoko.

The minimum stake for sports betting on pjoko is ৳20 BDT per selection. This low floor makes cricket and football betting accessible for all Bangladesh players regardless of budget. There is no fixed maximum stake for standard accounts on most markets, though unusually large bets on certain high-profile fixtures may require manual approval from our trading team before they are accepted.

pjoko uses industry-standard SSL encryption on every connection to protect personal data and payment transactions. All deposits and withdrawals flow through verified channels including bKash, Nagad, Rocket, and major Bangladesh banks. Account information is securely stored and is never shared with unauthorised third parties. Strict KYC procedures prevent fraud and protect the integrity of every player's account on the pjoko platform.

The minimum age to register and play on pjoko is 21 years old. This is a strict platform requirement enforced at registration and confirmed through KYC verification against a valid Bangladesh NID, passport, or driver's licence. Any account found to belong to a player under 21 will be immediately suspended, funds withheld pending investigation, and the account permanently closed with no exceptions.

To self-exclude from pjoko, email [email protected] with the subject line Self-Exclusion Request, your registered username, and the mobile number linked to your account. Self-exclusion is permanent and irreversible once confirmed — your account is closed, all marketing communications stopped, and any remaining balance returned to your registered bKash or Nagad wallet. If you want a temporary pause instead, ask about our cooling-off period option, which suspends access for 24 hours, 7 days, or 30 days.

Yes — pjoko allows all players to set daily, weekly, or monthly deposit limits. To apply or adjust a limit, contact [email protected] with your request. Reducing a deposit limit takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the change activates, protecting against impulsive decisions. Deposit limits are one of several responsible gaming tools on pjoko — visit our Responsible Gaming page for the full list of available controls.

Act immediately — use the Forgot Password option on the pjoko login screen to change your password, then email [email protected] with the subject line Account Security. Our team will review your account activity log, freeze the account if suspicious transactions are identified, and guide you through securing access. Never share your pjoko password or OTP with anyone, including anyone claiming to be pjoko support staff — pjoko will never ask for your password.